Donation Refund Policy
Policy Overview
As a 501(c)(3) nonprofit organization, Veterans Central Hub has specific policies regarding donation refunds. This policy explains when refunds may be available and how to request them.
When Refunds Are Available
We will provide full refunds in the following circumstances:
Payment Processing Errors
Duplicate charges, incorrect amounts, or technical errors during payment processing.
Unauthorized Transactions
Donations made without the donor's knowledge or consent (fraud protection).
Immediate Error Recognition
Donor-reported errors within 24 hours of the transaction with valid justification.
Legal Requirements
When required by law or regulatory authorities.
When Refunds Are NOT Available
Refunds will generally NOT be provided in these situations:
- Change of Mind:Donor decides they no longer want to support the organization after making an intentional donation.
- Financial Hardship:Personal financial difficulties arising after the donation was made.
- Disagreement with Programs:Dissatisfaction with how funds are used or disagreement with organizational decisions.
- Extended Time Period:Requests made more than 30 days after the donation date (except for fraud cases).
Monthly Recurring Donations
Special considerations for recurring monthly donations:
Cancellation vs. Refund
You can cancel future monthly donations at any time by contacting us. However, past monthly donations that have already been processed are subject to the same refund policy as one-time donations.
How to Cancel
Contact us at least 3 business days before your next scheduled donation to ensure cancellation takes effect before the next charge.
How to Request a Refund
If you believe your situation qualifies for a refund under our policy, please contact us immediately.
Time Limit
Refund requests must be made within 24 hours of the donation for processing errors, or immediately upon discovery of unauthorized transactions.
Tax Implications
We will provide updated tax documentation if refunds affect your charitable contribution records.
Contact Us
For donation-related questions or refund requests:
Contact Form
Submit a support request