Donation Refund Policy

Our policy regarding donation refunds, billing corrections, and recurring support cancellations for Veterans Central Hub

Policy Overview

Veterans Central Hub accepts voluntary donation payments through Stripe. This policy explains when refunds may be available, how recurring support can be cancelled, and how to contact us about billing issues.

Important Notice
Donation payments are generally considered final once they have been intentionally authorized and processed, except in the limited circumstances outlined below.

When Refunds Are Available

We will provide full refunds in the following circumstances:

Payment Processing Errors

Duplicate charges, incorrect amounts, or technical errors during payment processing.

Unauthorized Transactions

Donations made without the donor's knowledge or consent (fraud protection).

Immediate Error Recognition

Donor-reported errors within 24 hours of the transaction with valid justification.

Legal Requirements

When required by law or regulatory authorities.

When Refunds Are NOT Available

Refunds will generally NOT be provided in these situations:

  • Change of Mind:Donor decides they no longer want to support the organization after making an intentional donation.
  • Financial Hardship:Personal financial difficulties arising after the donation was made.
  • Disagreement with Programs:Dissatisfaction with how funds are used or disagreement with organizational decisions.
  • Extended Time Period:Requests made more than 30 days after the donation date (except for fraud cases).

Monthly Recurring Donations

Special considerations for recurring monthly donations:

Cancellation vs. Refund

You can cancel future monthly donation payments at any time. However, monthly payments that have already been successfully processed are subject to the same refund policy as one-time donations.

How to Cancel

Contact us at least 3 business days before your next scheduled donation payment to help ensure cancellation takes effect before the next charge.

How to Request a Refund

If you believe your situation qualifies for a refund under our policy, please contact us immediately.

Time Limit

Refund requests must be made within 24 hours of the donation for processing errors, or immediately upon discovery of unauthorized transactions.

Recordkeeping Information

Important Payment Information
Veterans Central Hub is not a nonprofit organization, and donations made here are not represented as tax-deductible charitable contributions. Keep your payment receipt for your own records.

If a billing correction or refund is issued, we can provide updated payment documentation reflecting the corrected transaction.

Contact Us

For donation-related questions or refund requests: